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VCX Video On Demand Help Page

Having trouble getting your VOD to play? Is Media Player giving you yet another error message? Then you've came to the right place for help, check out the topics below to get started. If you don't find an answer to your question, simply email our tech support team!

Need links to download your VOD movies? Click here!

Want to talk to our VOD tech support department?
Call us at (800) 350-1931 M-F 8am to 4pm PST or email to sales@vcx.com


Frequently Asked VOD Questions

Typical Media Player Errors




Answers: Frequently Asked VOD Questions

Q. How much does it cost to watch VODs?

A. We charge $7.95 for 3 days, $10.95 for 7 days or $14.95 for 30 days of viewing time. When your time runs out you are presented with an order screen to purchase another playback license. We never automatically re-bill your credit card!



Q. Will VODs work with Macintosh Computers?

A. Sorry, but no. Due to limitations with Windows Media Player for Macintosh's the DRM of Windows Media files will not work.



Q. How many videos do you guys have avilable for download/streaming?

A. As of March 22tn 2010, we have over 500 Movies in Windows Media Video We add new VODs to our site frequently, so we encourage you to check back often!



Q. When watching a movie, I get a lot of buffering, what can I do?

A. "Buffering" messages associated with streaming videos usually happen due to a slow or bad connection to the internet. Download the movie to your computer before attempting to play it.



Q. How do I download a Windows Media movie to my computer?
A. Downloading the movies beforehand virtually eliminates the "Buffering" problems typical of streamed videos. Also, once the movie is downloaded and playing off your computer, you can fast forward, rewind and skip to any playback position -- features not available while streaming!
  1. Visit the VOD catalog to find a video you want to watch
  2. Visit the product detail page for your chosen VOD
  3. Find the Download VOD Icon about 1/2 way down the product detail page. It looks like this:
  4. Right-Click on the download button
  5. Internet Explorer: Select the 3rd option "Save Target As..."
  6. Firefox: Select the "Save Link As..." option
  7. In the "Save As..." Box that pops up select on the left hand side "Desktop" and click "Save"
  8. The file will start downloading. Be patient, as it could take 30 to 45 minutes to complete.
  9. Once it has completed, find the file on your desktop and double click on it.
  10. Follow on-screen instructions within Media Player

Q. My question is still unanswered. How can I get a hold of you?

A. We're sorry you weren't able to find a solution to your problem! Please email our tech support team or call them at (800) 350-1931. Our support hours are from 8:00am to 4:30pm PST Monday through Friday.



Solutions: Typical Media Player Error Messages

Q. Microsoft Media Player gives me error C00D11D4

From: Microsoft Knowledge Center

Error message: "Windows Media Player cannot perform the requested action at this time."

Usually, this error indicates that the proxy settings for Windows Media Player are not configured properly.

To verify that your proxy settings are correct

1. In Windows Media Player, on the Tools menu, click Options.

2. In the Options dialog box, on the Network tab, verify your settings in the Streaming proxy settings area. If you don't know what your proxy settings should be, select a protocol, click Configure, and then in the Configure Protocol dialog box, select either Autodetect proxy settings or Use proxy settings of the Web browser. (The latter setting is available for the HTTP protocol only.)

3. Repeat step 2 for each protocol that is displayed in the Streaming proxy settings area.

In some cases, this error can occur if the Player tries to receive the stream by using the User Datagram Protocol (UDP), but for some reason it can't. You may be able to fix the error by turning off this option in the Player.

To turn off UDP streaming

1. In Windows Media Player, on the Tools menu, click Options.

2. In the Options dialog box, on the Network tab, in the Streaming protocols area, clear the UDP check box.




Q. Microsoft Media Player gives me error C00D11BB

From: Microsoft Knowledge Center

Error message: "Windows Media Player cannot play the file because the specified protocol is not supported. If you typed a URL in the Open URL dialog box, try using a different transport protocol (for example, "http:" or "rtsp:")."

Windows Media Player can't play the file because the specified protocol is either not supported by the Player or not supported by the server.

If you encountered this error by clicking a link on a Web page, the link might not be valid.

If you encountered this error by typing a URL in the Open URL dialog box, try opening the file by using a different transport protocol (for example, "http:" or "rtsp:"). The following list shows the protocols that are supported by the Player and examples of the correct URL syntax:

• mms://server/filename (for example, a file with a .wma, .wmv, .asf, or .mp3 extension)

• http://server/filename

• rtsp://server/filename

• mms://server/sami.asf?SAMI=http://server/sami/sami_demo.smi (SAMI file)


If the Player supports the protocol that you used in the URL and you still can't play the content, verify that the Player is configured to use all of its supported protocols.

To configure protocol settings

1. In Windows Media Player, on the Tools menu, click Options.

2. In the Options dialog box, on the Network tab, in the Streaming protocols area, select all the protocol check boxes (Multicast, UDP, TCP, and HTTP), so that a check mark is displayed in each.

Note that the supported protocols can be used only to stream digital media files. Windows Media Player cannot be used as a browser.

If the above fixes don't work, you can rename the networking information folder for the Player so that it can rebuild its networking information files after you restart it.

To rename the Player networking information folder

1. Close Windows Media Player. (To do this, on the File menu, click Exit.)

2. Click Start, and then click Run.

3. In the Run dialog box, type the following (exactly as shown):

%UserProfile%\Local Settings\Application Data\Microsoft\Windows Media

This step opens the following folder on your computer:

SystemDrive:\Documents and Settings\UserProfileName\Local Settings\Application Data\Microsoft\Windows Media

4. In this folder, rename the folder 10.0 to 10.0.bak. For more information about renaming folders, see To change the name of a file or folder.

5. Start the Player and try to stream the content again.




Q. Microsoft Media Player gives me error C00D0032

From: Microsoft Knowledge Center

Error message: "The server received invalid data from the client control connection."

In many cases, this error can be fixed by doing one of the following:

• Windows Media Player can't receive the stream by using UDP. Turn off UDP streaming by following the instructions in the first question.

• You are running Norton Internet Security or Norton Personal Firewall and your Norton program is not configured correctly. For more information, see Cannot listen to Web radio stations after installing Norton Internet Security or Norton Personal Firewall.

This problem can also be caused by other firewall, ad-blocking, or proxy software that interferes with communication between the Player and the streaming media server. Consult the software documentation or the manufacturer's Web site for possible resolutions for this error.




Q. Microsoft Media Player gives me error C00D10B3

From: Microsoft Knowledge Center

Error message: "Windows Media Player cannot play the file. If the file is located on the Internet, connect to the Internet. If the file is located on a removable storage card, insert the storage card."

Your Internet connection is blocked. This could be caused by your computer's firewall or Windows Media Player may be set to work offline.

To confirm that the Player can connect through your firewall, you should review your firewall documentation and make any necessary adjustments.

To see if the Player is set to work offline, click the File menu in the Player to verify if a check mark is displayed next to the Work Offline command. If it is, to clear the check mark and enable the Player to connect to the network, click Work Offline.

Note that if you are trying to play the file from a computer in your office, your corporate network administrator may prevent the Player from accessing the Internet, even if you remove the check mark next to Work Offline. In this case, contact your network administrator for more information.

If you want to continue to work offline but allow Windows Media Player (Windows Media Player 9 Series or later) to connect to the Internet when it needs to, you can do the following:
1. In the Player, on the Tools menu, click Options.

2. In the Options dialog box, on the Player tab, click Connect to the Internet (overrides other commands).

For earlier versions of the Player, in the Microsoft Knowledge Base, see article 317101, "Error Message: Windows Media Player Error C00D10B3 - Unable to Access the Network."




Q. Microsoft Media Player gives me error C00D11B3

From: Microsoft Knowledge Center

Error message: "Windows Media Player cannot play the file because a network error occurred. The server might not be available. Verify that you are connected to the network and that your proxy settings are correct."
This error occurs for one of the following reasons:

• The Web server that stores the file is not available. (For example, the server is busy or not online.) In this case, you can try to play the file again later, when the server is available.

• Your computer is not connected to the local area network (LAN) or to the Internet. Connect to the network or Internet, and then try again.

• The proxy settings for the Player are not configured properly. See the first question for more information.

• Your firewall is preventing the Player from connecting to the Internet, or the Player is set to work offline. See the previous question for more information.

• The Web page from which you are trying to stream content requires that cookies be enabled. For more information about changing the privacy settings in Internet Explorer to enable cookies, see Microsoft Internet Explorer Help.

Q. Microsoft Media Player gives me error C00D11CD

1. Open Windows Explorer.

2. Click Tools, and select Folder Options.

3. Click the View tab, select Show hidden files and folders, uncheck Hide extensions for known file types and Hide protected operating system files, and click OK.

4. Temporarily move the licenses file from 'C:\Documents and Settings\All Users\drm' to another backup folder.

5. Delete the following two registry keys:

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\DRM] and

[HKEY_CURRENT_USER\Software\Microsoft\Windows Media\WMSDK\General]

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved.

1). Click Start, click Run, type "regedit" (without the quotation marks) in the

Open box, and click OK.

2). Click the plus signs (+) next to the following branches to expand them:

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\DRM]

3). In the left pane, right click the 'DRM' key, and click Export.

4). Save the DRM branch as a .reg file. (You may restore this branch by double clicking this .reg file later.)

5) In the left pane, right click the DRM key, click Delete and click Yes to confirm.

6) Repeat the above steps to backup the following registry key and then remove it:

[HKEY_CURRENT_USER\Software\Microsoft\Windows Media\WMSDK\General]

7). Close the registry editor

 
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